Refund policy

At India2Home, customer satisfaction is our priority. As many of our products are freshly sourced and shipped internationally, our return and refund policy is designed to ensure a fair and transparent experience for all customers.

1. Refunds for Damaged Food Products

Due to the perishable nature of food products, food items are not eligible for return.

However, if you receive a food product that is damaged during transit, defective, incorrect, or in an unacceptable condition, you may be eligible for a refund.

To qualify:

  • Report the issue within 24 hours of delivery.
  • Provide your Order Number along with clear photos or videos of the product and its packaging.
  • Our Customer Support team will review your request to determine eligibility.

If approved, the refund will be processed to your original payment method (source account).

2. Returns for Non-Food Products

Returns are accepted for non-food products if the item is:

  • Damaged during transit
  • Defective
  • Incorrectly delivered
  • Not satisfactory due to a verified quality issue

Return Process

  1. Contact India2Home Customer Support with your Order Number, a description of the issue, and clear photos of the product.
  2. Our Customer Support representative will review your request and contact you if additional information is required.
  3. Each return request is evaluated on a case-by-case basis.
  4. If your return is approved, you will receive instructions to return the product to our designated local return address (where applicable).
  5. Once the returned product has been received and inspected, your refund will be processed to your original payment method (source account).

Important Notes

  • Return and refund requests must be submitted within 24 hours of delivery.
  • Products must be returned in their original condition, along with the original packaging, wherever applicable.
  • Refund processing times may vary depending on your bank or payment provider.
  • India2Home reserves the right to decline refund or return requests that do not meet the above conditions.

Need Assistance?

If you have any questions regarding your order, please contact our Customer Support team through Live Chat, Email, WhatsApp, or our Contact Us page. We're here to help and will do our best to resolve your concerns as quickly as possible.