FAQ

Frequently Asked Questions (FAQs)

India2Home is a global online marketplace that brings
authentic Indian products directly from India to customers worldwide. We offer
a wide range of products including groceries, sweets, snacks, fashion, home
décor, kitchen essentials, wellness products, gifts, pooja items, and festive
collections.

You can shop from multiple categories including:

  • Sweets & Snacks
  • Groceries & Spices
  • Fashion & Traditional Wear
  • Home Décor
  • Kitchen Essentials
  • Wellness & Personal Care
  • Pooja Items
  • Gifts & Festive Collections
  • Regional Specialties

Yes. We source products directly from trusted Indian brands,
manufacturers, and artisans to ensure authenticity and quality.

Yes.
Many of our food products are sourced and dispatched shortly after production,
ensuring maximum freshness

  • Authentic Indian brands
  • Freshly dispatched food products
  • Direct sourcing from India
  • Fast international delivery
  • Secure packaging
  • Transparent pricing
  • All applicable tariffs and customs duties included
  • Wide range of Indian lifestyle products
  1. Browse products.
  2. Add items to your cart.
  3. Proceed to checkout.
  4. Enter your shipping address.
  5. Complete secure payment.
  6. Receive your order confirmation.

No. Guest checkout is currently not available. You'll need to create an India2Home account before placing an order. Creating an account also lets you track your orders, save your addresses, and enjoy a faster checkout experience.

Orders can be modified only before they are processed. Please contact Customer Support immediately.

Orders may be cancelled within 2 hours of placement or before processing begins.

We'll notify you promptly and offer a replacement, refund, or wait for restocking.

We accept:

  • Visa
  • MasterCard
  • American Express
  • Debit Cards
  • Apple Pay
  • Google Pay
  • Shop Pay
  • Other secure online payment methods

No. Currently, all orders must be prepaid online.

Yes. All transactions are processed using secure encrypted payment gateways.

  • USA
  • Canada
  • United Kingdom
  • Japan
  • Singapore
  • Malaysia
  • UAE
  • Australia
  • New Zealand
  • France
  • Germany
  • Ireland
  • Netherlands
  • Spain
  • Switzerland
  • Mauritius
  • Myanmar
  • Qatar
  • Saudi Arabia
  • South Africa

More destinations are coming soon.

Most orders are delivered within 3–8 business days after dispatch, depending on the destination country.

Please note that delivery timelines may vary due to customs clearance, local courier services, weather conditions, or other unforeseen circumstances.

Most orders are dispatched within 1–5 business days, depending on product availability, fresh sourcing requirements, and the manufacturer's lead time.

To ensure maximum freshness, many of our food products are sourced or prepared shortly before dispatch. As a result, dispatch times may vary slightly based on product availability and the time required to receive fresh stock from our manufacturing partners.

Yes. Once your order is shipped, you'll receive tracking details by email.

We partner with leading international courier services, including DHL, UPS, and FedEx, to ensure your orders are delivered safely, securely, and on time.

Shipping charges depend on the destination country and the
final order value.

Yes. Free shipping is available when your order meets the minimum purchase value applicable to your destination.

No. All applicable tariffs, customs duties, and import taxes are
included in your order total.

There are no unexpected charges upon delivery.

Every order is securely packed using export-quality packaging to protect products during international transit.

Yes. We use suitable packaging and quick international shipping to preserve freshness.

Please contact us within 24 hours of delivery with photos of the product and packaging.

Due to the perishable nature of food products, returns are generally not accepted. However, if you receive a damaged, incorrect, defective, or expired product, please contact our Customer Support team within 24 hours of delivery with your order number and clear photos of the product and packaging.

After reviewing your request, we will assess the issue and, where applicable, approve a refund or provide another appropriate resolution in accordance with our Return & Refund Policy.

Approved refunds are usually processed within 5–10 business days to your original
payment method.

No. We also offer fashion, home décor, kitchen essentials, wellness products, gifts, pooja items, and festive collections.

Yes. We work directly with trusted Indian brands and manufacturers.

Yes. We continuously expand our range to include popular regional specialties from across India.

Enter your coupon code during checkout before completing payment.

Unless otherwise stated, only one promotional offer or coupon can be applied per order.

No worries! India2Home uses secure social sign-in, so you don't need to remember a separate password. Simply sign in using the same Google, Apple, Facebook, or other social account you used to register.

If you're having trouble accessing your account, please contact our Customer Support team, and we'll be happy to assist you.

Yes. Registered customers can save multiple delivery addresses in their account.

You can reach us through:

  • Live Chat
  • Email
  • WhatsApp
  • Contact Us page

Our support team is happy to assist you.

Unlike products that spend weeks—or even months—on overseas store shelves, India2Home sources many food products directly from India and dispatches them shortly after production, helping you enjoy fresher products that are closer to the experience of shopping in India.

In addition to fresh food, India2Home offers a carefully curated collection of authentic Indian fashion, home décor, kitchen essentials, wellness products, gifts, and festive collections—all delivered directly from India to your doorstep.

If you couldn't find the answer you're looking for, please contact our Customer Support team through Live Chat, Email, WhatsApp, or the Contact Us page. We're always happy to help!